How can I be sure I can trust a stranger to clean my home?

This is obviously an important issue, and one which cleaning companies are very aware of. Ask the company about their recruitment process. Reputable agencies should ask for proof of identification and should have a thorough interview process. The company should have references from past employers for each cleaner, which should be available for you to see, if you ask.

When you get to know your cleaner, it may be more convenient for you both if you allow him or her to have a key to your house. This way, you do not need to be at home for the cleaner to be let in. This is your personal choice, and if you do not feel comfortable letting the cleaner have a key, you do not have to.

Can I meet the cleaner before everything's confirmed?

You wouldn't leave your children in the care of a babysitter you have never met, and nor should you automatically trust a complete stranger to wander through your home. There should not be a problem arranging a quick meeting with your potential cleaner. Likewise, professional companies should have no problem with finding you an alternative cleaner if for any reason you are not happy.

What happens if the cleaner breaks something?

This is an important question - and one which you must raise before it happens so that you know where you stand (especially if you have an expensive antiques collection!) Some companies have an insurance scheme which should pay for breakages, whereas others will expect you to foot the bill.

Don't forget to ask...

• To meet potential cleaners
• To see references
• If you will be required to sign a contract, and the details of the contract, including notice period
• How payment works. Is there an additional agency fee?
• If there is breakage and theft insurance
• If any other services, like ironing, are offered
• If cleaning equipment is provided
• If there is any loyalty discount for regular customers or any promotions for new customers (worth a try!)