What happens next?

Once you have found an agent you are happy with, they should get the ball rolling quickly. They should keep you informed of any developments and interest shown in the property. You can ask to meet prospective tenants so you can get a better idea of who you are renting to.

If you have asked the agent to manage the property, they should keep you informed of any problems or work that needs to be done. Unless you have agreed otherwise, they should always ask for your approval before any work is carried out. If work is likely to be expensive, ask the agent to get quotes from at least two different tradespeople.

What to do if you have a complaint

If you are unhappy with the service provided by the agent, discuss it with them first. It is in the letting agent's interest to keep you happy as they want to keep your business. They should be willing to listen to your concerns and resolve the issue if possible. A good agent will have a defined, complaints procedure.

If this doesn't help, and they are a member of ARLA, or the National Association of Estate Agents, you can approach the relevant organisation with your complaint. They should be able to offer a mediation service, and have been known to revoke membership from members who have clearly broken their strict guidelines on professional conduct.

Failing all else, you can always seek legal advice from your solicitor.

Questions to ask an agent

• How long have you been letting properties?
• Do you belong to a professional association?
• How often do you let properties in my area?
• How quickly can you let my property?
• Do you have a list of tenants waiting for properties?
• How will you advertise my property?
• What type of tenants do you usually let to?
• How do you vet tenants?
• What are your fees? What is included and what isn't?
• What will you do if the tenant stops paying the rent?